Privacy Policy
Last Updated: January 2025
This Privacy Policy describes how Dukkanti ('we', 'us', or 'our') collects, uses, and protects your personal information when you use our mobile application and services.
Information We Collect
Personal information such as your name, email address, phone number, and delivery address.
Usage data including your order history, preferences, and app interactions.
Device information such as your device type, operating system, and unique device identifiers.
Location data to provide delivery services and improve user experience.
How We Use Your Information
To provide and maintain our grocery delivery services.
To communicate with you about orders, promotions, and updates.
To improve our services and develop new features.
To comply with legal obligations and UAE regulations.
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
Service providers who assist in our operations (delivery partners, payment processors).
Legal authorities when required by UAE law or to protect our rights.
Third parties only with your explicit consent.
Data Security
We implement appropriate security measures to protect your personal information, including encryption and secure data storage practices compliant with UAE data protection standards.
Your Rights
Under UAE data protection laws, you have the right to:
Access your personal data and request copies.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Request data portability in a structured format.
Object to processing of your personal data.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze app usage. You can control cookie settings through your device preferences.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last Updated' date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]