Refund Policy

Refund Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a refund under the following conditions:

• Products received are damaged or defective
• Wrong products were delivered
• Products are significantly different from the description
• Products are past their expiration date upon delivery

Refund Process

To request a refund, please contact our customer service team within 7 days of receiving your order. Provide your order number, details of the issue, and photos if applicable. Our team will review your request and respond within 24-48 hours.

Refund Method and Timeline

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Once your refund is approved, the amount will be credited back to your original payment method. The exact timing depends on your bank's processing time.

Non-Refundable Items

The following items are not eligible for refunds:

• Products with tampered or opened packaging (except for damaged/defective items)
• Perishable goods that have been consumed
• Special order or custom items
• Gift cards or promotional items

Partial Refunds

In some cases, partial refunds may be granted for orders where only some items are damaged or incorrect. The refund amount will be proportional to the affected items.

Contact for Refunds

For any refund inquiries, please contact our customer service team through the app or via our Contact Us page. We're here to help resolve any issues quickly and fairly.